Human Resources Consulting

Managing your talent and systems

To succeed in the hospitality industry, it is important that your organization can count on focused, properly trained, and committed employees who will nurture the relationships with your clients and provide the level of service you need to succeed. Human resources are therefore one of the most important assets of your organization and can make all the difference to the profitability and performance of your hotel operation.

One of the most effective ways to make sure that your HR department functions to the benefit of your company, is to consult a senior expert on all things HR. Hiring an experienced HR expert will not only give your company access to senior-level expertise that may not be immediately available on an in-house basis, but it will also allow you to resolve any performance or turnover issues as well as to implement strategies that will elevate and optimize your HR services quickly and efficiently.

SSPs’ Human Resources professionals are experts with decades of experience delivering bespoke solutions to all types of hotels and companies in the hospitality industry. Having upheld senior positions at the hotel as well as the corporate level, their advice will always reflect the practical knowledge based on the strategies they tried and tested as former HR Directors, Team Leaders, and VPs of Human Resources. Given that all our experts have 30+ years of experience in the industry, you can rely on their strategic direction and strategy development to be purposeful, effective, and results-oriented.

Our human resources experts also understand that expectations and concerns vary from hotel to hotel, based on each property’s performance, market conditions, number of employees, customers, and its owner’s goals. The strategies they create and implement are therefore informed by their experience but highly customized to suit your recruitment, leadership development, staffing, and executive coaching needs.

Because HR professionals ultimately deal with workers in all aspects of their relationship with their employer, workplace, seniors, and colleagues, it is essential for their approach to be multi-faceted. On the one hand, they can assist with creating talent strategies, benefits and reward systems, training programs, and service standard processes. On the other hand, they can also focus on managing the financial side of human resources management, by streamlining technology for efficient human resources enablement, optimal scaling to support growth, and maximum cost reductions specific to hiring, training, and retention.

Overall, the human resources consulting delivered by SSP is an excellent, cost-effective way of developing winning strategies that will benefit your organization on an employee, executive, and ownership level.

Our Areas of Expertise


  • Alignment To Business Strategy & Goals
  • Workforce Planning, Mapping & Metrics
  • Diversity / Equity / Inclusion & Belonging
  • Talent Acquisition, Selection, & Onboarding
  • Development / Cross-skilling / Re-skilling / Up-skilling
  • Retention / Engagement / Compensation & Benefits


  • Best Practices – Branded, Independent, Luxury & Resorts
  • Culture Development, Implementation & Execution
  • Process, Protocol Development And Audits
  • International Employment Programs Expertise
  • Organizational Learning Development Design & Execution
  • Engagement / Retention / Career Pathing Deployment


  • Training & Onboarding Development & Facilitation
  • Leadership Mentoring / Coaching / High Performance Execution
  • Line Level Team Building / Optimizing / Conflict Resolution / Performance
  • Compliance Training
  • Requirements / Compliance Audits / Design & Deployment

Meet our industry experts


Human Resources

Background and Expertise

Cindy Johnson is the President of Global Hospitality Connections bringing over 35 years of luxury Human Resources hospitality experience at the property level. Cindy’s expertise is in creating domestic and international talent strategies, benefits and rewards systems, service standards and processes, training, as well as developing mentorship and coaching programs for executive and leadership teams. After working internationally in both Germany and Switzerland, Cindy returned to the United States where she worked for a group of twelve boutique resorts for over 10 years as the Director of Human Resources.


  • What does a human resources consultant do?

    Human resources consultants are professionals who have been recruited from outside the business to solve human resource issues. In most cases, they're hired for high-quality solutions for management. Typically, an HR consultant helps manage the business's leadership teams in developing high-quality solutions to internal problems like talent management, employee acquisition, retention, diversity and inclusion, onboarding, leadership, mentorship programs, etc.



Revenue Management



Human resources

Food and Beverage