Human Resources Consulting

Managing your talent and systems

THE Importance of Human Resource Management in the Hospitality & Tourism Industry

To succeed in the hospitality industry, it is essential that your organization can count on focused, adequately trained, and committed employees who will nurture the relationships with your clients and provide the level of service you need to succeed. Human resources are, therefore, one of the most critical assets of your organization and can make all the difference to the profitability and performance of your resort or hotel operation.

One of the most effective ways to make sure that your human resources department functions to the benefit of your company is to consult a senior human resources manager or expert on all things HR. Hiring an experienced human resources manager or expert will not only give your company access to senior-level expertise that may not be immediately available on an in-house basis, but it will also allow you to resolve any performance or turnover issues as well as to develop and implement strategies and procedures that will elevate and optimize your HR services quickly and efficiently.

Hospitality Industry Centric

SSPs’ Human Resources professionals have decades of experience delivering bespoke solutions to all types of hotels and companies in the hospitality industry. Having upheld senior positions at the hotel and the corporate level, their advice will always reflect the practical knowledge based on the strategies and procedures they tried and tested as former HR Directors, Team Leaders, and VPs of the Human Resources departments. Given that all our experts have 30+ years of experience in the hospitality industry, you can rely on their strategic direction and strategy development to be purposeful, effective, and results-oriented.

Our human resources manager experts also understand that expectations, challenges, and concerns vary from hotel to hotel based on each property’s performance, market conditions, number of employees, customers, and its owner’s goals. The strategies they create and implement are therefore informed by their experience but highly customized to suit your recruitment process, leadership development, staffing, and executive coaching needs.


Because HR professionals ultimately deal with workers in all aspects of their relationship with their employer, workplace, seniors, and colleagues, their approach to human resources needs to be multi-faceted.

On the one hand, they can assist managers with creating talent strategies, benefits and reward systems, training programs, and service standard processes for many employees. On the other hand, they can also focus on managing the critical financial side of human resources management by streamlining technology for efficient human resources enablement, optimal scaling to support growth, and maximum cost reductions specific to hiring, training, and retention.

Overall, the professional human resources consulting delivered by SSP is an excellent, professional, cost-effective way of developing winning strategies that will benefit your organization on an employee, executive, business, and ownership level.

Our Areas of Expertise


  • Alignment To Business Strategy & Goals
  • Workforce Planning, Mapping & Metrics
  • Diversity / Equity / Inclusion & Belonging
  • Talent Acquisition, Selection, & Onboarding
  • Development / Cross-skilling / Re-skilling / Up-skilling
  • Retention / Engagement / Compensation & Benefits


  • Best Practices – Branded, Independent, Luxury & Resorts
  • Culture Development, Implementation & Execution
  • Process, Protocol Development And Audits
  • International Employment Programs Expertise
  • Organizational Learning Development Design & Execution
  • Engagement / Retention / Career Pathing Deployment


  • Training & Onboarding Development & Facilitation
  • Leadership Mentoring / Coaching / High Performance Execution
  • Line Level Team Building / Optimizing / Conflict Resolution / Performance
  • Compliance Training
  • Requirements / Compliance Audits / Design & Deployment

Meet our industry experts


What does a human resources consultant do?


Human resources consultants are professionals recruited from outside the hospitality business to solve the business’s human resources department and resource issues. In most cases, they’re hired for high-quality management solutions.

Typically, an HR consultant helps manage the business’s leadership teams in developing high-quality solutions to internal problems like talent management, employee acquisition, employee happiness and retention, diversity and inclusion, onboarding process, leadership, mentorship programs, incentives, etc.

What are the 5 common responsibilities of the human resource department in a hotel?


HR manages 5 significant tasks for employers, including job recruiting, job training and training, compliance, benefits, and safety at work.

What does a hotel HR manager do in a hotel?


Hotel HR managers can recruit and train new employees, maintain employee data, and take measures to attract, retain, and maintain a diverse workforce. To succeed in this role, a human resource manager must know employment laws and have extensive experience hiring skilled employees in different positions and departments with varying seniorities and responsibilities.

What are HR issues in the hotel industry?


In the past, HR has faced challenges, including reduced productivity, high turnover of jobs, and low wages for staff. This concern is accentuated by rising staff shortages over recent years that can negatively impact employee morale in the hospitality industry.

What is hospitality recruitment?


Hotel recruitment means hiring and selecting well-qualified people at hospitality recruitment agencies for hotels and businesses. If you want hotel management, servers/chefs, or similar positions in your hospitality sector, it takes dedication and skills to recruit employees and maximize your team.

What is the role of HR in the hotel industry?


In the hospitality industry, a human resources manager is responsible for hotel employee management. It is HR’s responsibility to recruit and train existing employees and new hires, manage employee information — such as employee availability or competitive salaries for hourly workers — and prepare for retention by factoring in employee satisfaction.

What is the role of HR in a hotel?


HR responsibilities at the hotel are recruiting and retaining staff members, employee retention regarding benefits, managing employees’ call records and contact data, and preparing personnel training. To become successful as an employment recruiter in the hospitality industry, you must have specialized knowledge and be familiar with labor laws.

What does an HR specialist do?


Human resources specialists help employees understand the HR procedures in the workplace — such as filing systems or career growth opportunities — and answer questions on organization policies like disciplinary actions. They are responsible for administering benefits, processing payrolls, and handling related questions and concerns.

What are the HR challenges present in the hospitality industry?


One of the most complex HR challenges in hospitality is high staff turnover. When an employee leaves a company, HR has to look for potential employees who can fill a vacant position quickly to avoid hurting customer satisfaction. As a result, hotel human resources jobs are often in high demand due to many hotels needing to find the best candidates to service customers and meet expectations.

What is human resources' role in hospitality service quality?


Human resource management can significantly improve employee satisfaction to foster loyalty and positively shape employees’ service experience. Employee engagement is crucial in the hospitality industry to create an inclusive workplace that builds loyalty, encourages new ideas, and helps employees feel connected to each other, their managers, and the hospitality industry.



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