Human Resources Consulting

Managing your talent and systems

THE Importance of Human Resource Management in the Hospitality & Tourism Industry

To succeed in the hospitality industry, it is important that your organization can count on focused, properly trained, and committed employees who will nurture the relationships with your clients and provide the level of service you need to succeed. Human resources are therefore one of the most important assets of your organization and can make all the difference to the profitability and performance of your resort or hotel operation.

One of the most effective ways to make sure that your HR department functions to the benefit of your company, is to consult a senior hr manager or expert on all things HR. Hiring an experienced HR manager or expert will not only give your company access to senior-level expertise that may not be immediately available on an in-house basis, but it will also allow you to resolve any performance or turnover issues as well as to develop and implement strategies and procedures that will elevate and optimize your HR services quickly and efficiently.

Hospitality Industry Centric

SSPs’ Human Resources professionals are experts with decades of experience delivering bespoke solutions to all types of hotels and companies in the hospitality industry. Having upheld senior positions at the hotel as well as the corporate level, their advice will always reflect the practical knowledge based on the strategies and procedures they tried and tested as former HR Directors, Team Leaders, and VPs of the Human Resources departments. Given that all our experts have 30+ years of experience in the hospitality industry, you can rely on their strategic direction and strategy development to be purposeful, effective, and results-oriented.

Our human resources manager experts also understand that expectations, challenges, and concerns vary from hotel to hotel, based on each property’s performance, market conditions, number of employees, customers, and its owner’s goals. The strategies they create and implement are therefore informed by their experience but highly customized to suit your recruitment process, leadership development, staffing, and executive coaching needs.


Because HR professionals ultimately deal with workers in all aspects of their relationship with their employer, workplace, seniors, and colleagues, it is essential for their approach to human resources, to be multi-faceted. On the one hand, they can assist managers with creating talent strategies, benefits and reward systems, training programs, and service standard processes for many employees. On the other hand, they can also focus on managing the critical financial side of human resources management, by streamlining technology for efficient human resources enablement, optimal scaling to support growth, and maximum cost reductions specific to hiring, training, and retention.

Overall, the professional human resources consulting delivered by SSP is an excellent, professional, cost-effective way of developing winning strategies that will benefit your organization on an employee, executive, business, and ownership level.

Our Areas of Expertise


  • Alignment To Business Strategy & Goals
  • Workforce Planning, Mapping & Metrics
  • Diversity / Equity / Inclusion & Belonging
  • Talent Acquisition, Selection, & Onboarding
  • Development / Cross-skilling / Re-skilling / Up-skilling
  • Retention / Engagement / Compensation & Benefits


  • Best Practices – Branded, Independent, Luxury & Resorts
  • Culture Development, Implementation & Execution
  • Process, Protocol Development And Audits
  • International Employment Programs Expertise
  • Organizational Learning Development Design & Execution
  • Engagement / Retention / Career Pathing Deployment


  • Training & Onboarding Development & Facilitation
  • Leadership Mentoring / Coaching / High Performance Execution
  • Line Level Team Building / Optimizing / Conflict Resolution / Performance
  • Compliance Training
  • Requirements / Compliance Audits / Design & Deployment

Meet our industry experts


  • What does a human resources consultant do?

    Human resources consultants are professionals who have been recruited from outside the business to solve the business's human resources department and resource issues. In most cases, they're hired for high-quality solutions for management. Typically, an HR consultant helps manage the business's leadership teams in developing high-quality solutions to internal problems like talent management, employee acquisition, retention, diversity and inclusion, onboarding process, leadership, mentorship programs, incentives, etc.

  • What are the 5 common responsibilities of the human resource department in a hotel?

    HR manages 5 major tasks for employers including job recruiting, job training and training, compliance, benefits, and safety at work.

  • What does a hotel HR manager do in a hotel?

    HR managers at hotels are able to recruit and train new employees, maintain employee data, and take measures to attract, retain and maintain the workforce. To succeed in this role you will need to know labor laws and have extensive experience hiring employees in different positions and departments with varying seniorities and responsibilities.

  • What are HR issues in the hotel industry?

    In the past HR has faced challenges including under productivity of jobs, high turnovers of jobs, and low salaries for staff. This concern is accentuated by rising staff shortages over recent years.

  • What is hospitality recruitment?

    Hotel recruitment means hiring and selecting qualified staff at hospitality recruitment agencies for hotels and businesses. If you want hotel management, waiters/chefs, or similar positions in your hospitality sector, it takes dedication and the right skills to recruit and maximize your team.

  • What is the role of HR in the hotel industry?

    Hotel employee management is the position of the person responsible for recruiting and training employees and new hires, managing employee information, and preparing for retention.

  • What is the role of HR in a hotel?

    HR responsibilities at the hotel are recruiting and retaining staff members, employee retention, regarding benefits, managing employees' call records and contact data, and preparing personnel training. To become successful as an employment recruiter, you must be familiar with labor laws.



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