Operations Consulting

SSP’s team of experienced hospitality operations consultants will work with you to reengineer your operation for optimal performance. Our operations consulting strategic process starts by meeting individually with the Executive Committee and Department Heads and observing departmental operations. Then we evaluate processes and procedures and analyze key productivity, financial and customer experience data. This allows SSP to create, in collaboration with the leadership team, a realistic & actionable plan that will take the operation to the next level of performance.


STRATEGY

OPTIMIZING PROPERTY PERFORMANCE

Evaluate your operations from the top down, or departmentally, by revenue and non-revenue generating disciplines like Human Resources, Engineering and Finance. SSP will analyze productivity, financial performance (productivity and expense control), processes and procedures, staffing levels, and customer experience feedback to ensure the overall operation is efficient. We look at the full picture to determine the current state and identify opportunities for improvement.

QUALITY ASSURANCE AND STANDARDS COMPLIANCE

Understand your brand or management company standards and requirements to pass a QA and meet customer expectations. SSP helps bring clarity to the issue, finds areas of need, and can develop and implement remediation plans so you can deliver a balanced customer experience and add profit to the bottom line.

PRE-OPENING AND TRANSITIONS

Take the lead on new construction and/or acquisitions. Our operations consulting team can help position your property for success by providing leadership and support in any area to design a well thought out plan to stay within budget and achieve milestones for a successful opening or transition timeline.


STRUCTURE

ORGANIZATIONAL ASSESSMENT

Assess your management team structure, what roles you have and their functions, and how to make them the most effective and efficient. SSP uses a process and productivity-based approach to determine appropriate organizational structure and staffing.

SOP CREATION

Develop solid operating procedures that standardize your workflow and create guidelines for effective implementation. Our consultants will focus on safety and security, loss prevention, key financial controls, cash handling, and compliance with regulatory statutes.

PREVENTATIVE MAINTENANCE PROGRAMS

Protect the asset by implementing comprehensive programs geared to public areas, guest rooms, and major mechanical systems and equipment.


PEOPLE

EMPLOYEE ENGAGEMENT

Evaluate all programs to instill loyalty, employee engagement and top performance. SSP will focus on analysis of employee relations, retention, development, and compensation in order to reduce turnover and cost to the operation, as well as to optimize the guest experience.

TRAINING

Assess needs across the operation and develop and implement interactive programs that complement the property’s strategies regarding positioning, brand, customer experience and/or performance. SSP will assist in identifying soft and hard skills opportunities and design programs to address them.