Operations Consulting

SSP’s team of experienced hospitality operations consultants will work with you to reengineer your operation for optimal performance. Our operations consulting strategic process starts by meeting individually with the Executive Committee and Department Heads and observing departmental operations. Then we evaluate processes and procedures and analyze key productivity, financial and customer experience data. This allows SSP to create, in collaboration with the leadership team, a realistic & actionable plan that will take the operation to the next level of performance.


STRATEGY

  • OPTIMIZING PROPERTY PERFORMANCE
  • QUALITY ASSURANCE AND STANDARDS COMPLIANCE
  • PRE-OPENING AND TRANSITIONS

STRUCTURE

  • ORGANIZATIONAL ASSESSMENT
  • SOP CREATION
  • PREVENTATIVE MAINTENANCE PROGRAMS

PEOPLE

  • EMPLOYEE ENGAGEMENT
  • TRAINING