HOTEL Operations Consulting
Optimizing performance
HOSPITALITY OPERATIONS MANAGEMENT
At Strategic Solution Partners we adopt a holistic view of the term “operations.” We understand that to ensure that a hotel is running to the best of its ability, you need to focus on many very different aspects of your hotel; that’s why we make sure that we offer superior advisory services by experts who can examine and evaluate the operations of specific hotel departments, as well as of your hotel as a whole. This thorough approach can help other departments of your hotel perform optimally, bringing you the desired results, more guests, a competitive advantage, and, ultimately, financial success.
This review of a hotel as a whole can be challenging to conduct from an in-house perspective, which is why Asset Managers, Owners, and Ownership Groups often hire hotel operations consulting services for the task. Hotel Operations Consulting comes in many shapes and sizes, but the best results are usually achieved when a hotel consulting agency hired for the task can provide a roster of experienced professionals with solid expertise and hospitality industry experience, who can identify and solve problems quickly and efficiently.
Experience
SSP definitely belongs to that group, as we only work with hotel industry experts who have decades of experience with the development of operational strategies, as well as with hotel renovation and market repositioning. The advisory services provided by the SSP experts are also based on their experience with different types of properties, from independent hotels and resorts to branded properties. They are also used for organizational communications with senior management as well as Management Companies and can support all levels of hotel Leadership.
Assessments and Analysis
An important step towards operational excellence is the initial feasibility analysis and property maintenance assessments. During this stage, our experts examine the key factors relevant to the completion of Leadership’s goals and objectives, or the property’s viability for a particular project. Property maintenance assessments are particularly important, as they can reveal pre-existing structural or organizational issues that could, if undetected, have a negative effect on the property’s structural integrity, specific project viability, customer satisfaction, and overall performance.
Our experts can count on international experience in this arena unrivaled in scope and can then implement strategies to re-engineer your operation for optimal performance shortly after the initial review, which can also include a careful analysis of the departmental processes, procedures, and customer experience data. Such a complete review then gives our consulting experts a great basis for the creation of new strategies and management tools that will take your hotel to the next level of performance.
Architecture and Design
In addition to experts in engineering, property maintenance staff operations, and operations as such, our team also includes an expert in Architecture and Design. This is because changing a design of a hotel or restaurant can make all the difference to its viability in a particular market segment, market positioning, desirability, and its compliance with health and safety regulations. Changing the design of a property can be like breathing new life within its walls, making it more attractive for its target audience, and, when the structural and operational aspects have also been taken care of, more profitable and fit for function.
Our Areas of Expertise
Strategy
- Optimizing Property Performance
- Quality Assurance And Standards Compliance
- Pre-opening And Transitions
- Property Improvement Plan
- CAPEX Planning and Execution
- Architectural and Interior Design
Structure
- Organizational Assessment
- SOP Creation
- Preventative Maintenance Programs
- Engineering Department Audit
- HVAC/Mechanical/Electrical
- FF&E: Design / Specification / Placement
- Procurement Advice & Review
People
- Employee Engagement
- Training
Meet our industry experts
GLEN COBEN
Architecture & Design
MARC FLEISCHER
Engineering
MARK SHERWIN
Operations
ROBERT JONES
Property Management and Capital Planning
JOSE NOBLE
IT / Project Management
FAQ
How are preventative maintenance programs implemented?
Any preventative maintenance strategy starts with a property maintenance assessment, which is an important step in the hotel operations review. This initial assessment process, also known as a “walkthrough” can be crucial for your business because it allows the expert consultant to assess the status quo of your hotel or resort, which will then determine and inform any subsequent company-wide maintenance policies.
Why do hotels hire consultancy services?
Hotels often hire hospitality consultancy services to fill a gap in talent or seniority that they may be experiencing in a particular department. This is a cost-effective solution, as hotel consulting tends to be project-based, yet, in the case of SSP consulting, delivered by senior industry professionals who can also use their hospitality experience for training purposes, thus providing solutions that benefit the hotel on a long-term basis.
Hotel consulting also gives hotels access to senior-level expertise which may not be available on an in-house basis. Having a senior professional amongst them usually benefits the project management teams and has a positive effect on employee motivation, team development, and in turn, client satisfaction.
Independent hospitality consultants and consulting firms can also help hotel owners drive the profitability of their hotels by proposing better-focused solutions. The hospitality industry is multi-faceted and hotels typically need assistance with multiple aspects of their operation, which is why consulting services can be divided into sub-categories such as Revenue Management, Operations, Food and Beverage, Spa, HR, Technology, Business Development, and more.
What are operations in a hotel?
What is an operating system for hotels? The operation of hotels includes every activity required to operate a hotel to provide a satisfactory and efficient service to its customers. Typically, the front desk services and offices check guests in as they enter guest rooms, while home maintenance departments clean up bathrooms and public buildings.
What is the importance of hotel operations?
The key to hospitality success is the first operation. Operational activities have more significance and responsibilities than sales, marketing, design, technologies, and other revenue management systems. Best hotel operation results in better customer service, optimum profits, and better profits for investors.
What is hotel operations management?
A hotel operation manager supervises the entire operational team within the hotel. The operation managers must make sure that the front office, front desk services housekeeping team, food and beverage services, and maintenance departments perform well and provide a pleasant guest experience, and meet revenues and occupancy targets.
What does an operation manager in hospitality do?
The role of an operations manager is to be closely linked to the Head and Director of various departments and within each department in the hotel. The ops manager will have daily operational responsibilities in different departments of the hotel including food & beverage management, reception staff, and housekeeping management.
What is operational management in a hotel?
The hotel operation director supervises the entire operation of hotel operations. The Operations Supervisor must ensure that the front desk, office, housekeeping department, food, drink, and maintenance departments perform their functions sufficiently to deliver excellent guest experiences and meet revenues.
What does an operations manager do in a hotel?
Hotel operation managers control the entire operation of hotels. The operational manager must ensure that front office and housekeeping functions are performed in a manner that ensures a good service experience for both hotel staff and guests and meets revenues and occupancy targets.
What are hospitality management operations?
Hospitality administration involves implementing resources, supplies, equipment, and technology. In the position of the hotel manager, you're typically responsible for developing and providing services or goods to customers based on their needs.
What are the roles of an operations manager?
Operations department managers manage operations at all levels of an organization. They train employees and manage quality control programs. The operations director also plans process improvements to ensure the completeness of all work.
What are the types of hospitality operations?
The hospitality sector is broadly classified into many different categories: food and beverages, accommodations, recreation, travel, tourism, and meeting and event.
Who are hospitality operators?
While hotel owners own business operations, hotel managers or operators manage business operations. Owners may take charge of the hotel successfully or have third-party hotel management companies as the hotel's management or operational managers.
What are the main responsibilities of an operations manager in a restaurant?
Restaurant Managers are often responsible for recruiting employees, running operations, and dealing with complaints from customers and they also prepare yearly reports to provide the restaurant management company with all relevant data in a comprehensive report. The duties of the restaurant manager also involve ensuring safety and hygiene and ensuring the management of inventory.
What is the role of operations management in the hospitality industry?
Operations management is an effective utilization of resources for service delivery to customers in a hotel technology order to achieve business objectives. Developing efficiency of business operations requires the hotel company to devise strategies to design effective service environments for their purposes.