The Hospitality Consulting Playbook: Choosing the Right ‘Head Coach’

There is an old adage: Those who cannot play, coach. Does it really take more skill to play than to coach? In terms of a measurement of talent, which is best? My answer? Both! The last two winning Super Bowl coaches were college football players but did not play professionally. While it may seem counterintuitive, […]

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The Top Ten “Blocking and Tackling Areas” Every Hotel Operator Needs to Hit During COVID19

While the Covid-19 Pandemic has devastated our industry in many ways, it has also served as a terrific opportunity to “get ahead of the curve” – allowing us to operate from a much stronger position when the tide turns.  We have had to learn how to operate in a drastically altered environment, changing many of […]

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How On-Demand Staffing Helps Hotel Recovery

Another Business Model for Independent Properties Independent hotels and resorts are resourceful by their very nature, but the current business climate is challenging even the best of them.  Drive market resorts and those with easy direct flight access are recovering more quickly than urban hotels, but too many properties have had to close: are unsure […]

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Does ‘Virtual’ Work in the Hotel Business?

Now more than ever, the utilization of home-based resources is key to maintaining a productive, and profitable, workforce. As the hospitality industry grapples with COVID-19, many companies are looking for ways to reduce overhead, maintain efficiencies and leverage any opportunities to create revenue. Remote-based employees are certainly a means to those ends, but as they […]

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(Re)Alignment of Human Resources Value: A Case Study

The Human Resources department is notorious for making, or breaking, a company. The culture, employee extrinsic motivation, and more- is all on HR. No truer words have been spoken for Bob Holland, Associate Partner at Strategic Solution Partners, who has previous first-hand experience dealing with the effects of an underperforming HR discipline. The *key* to restoration? Bringing in a trusted, experienced, and reputable […]

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